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Description
- Position Type:
- Full-time
Brianne Ott 41955 Glen Arbor Street Canton, MI 48188briott@isr.umich.edu Objective: A challenging position with a growing company to utilize my strong organizational skills, people-oriented personality, perseverance and vision to promote success. Experience: University Of Michigan Ann Arbor, MI Research Assistant May 2005 to Present · Execute daily operations of interviewing Air Force personnel for large longitudinal study. · Manage a large database of 2500 using Microsoft Access. · Receive and process all means of data collected via telephone interview, paper and pencil survey instruments and online surveys.· Supervise all work studies students and temporary staff members.
· Train telephone interviewers in calling procedures, protocols and communication techniques.
· Ensure protocols are followed by contingent staff members through calling procedure monitoring. · Compose scripts for telephone protocols. · Assist in producing efficient calling protocols by testing, creating and implementing protocols.· Participate in problem solving throughout the data collection process. · Track respondents in the United States and overseas using specialized web-based tracking software.· Update and maintain documents as needed.· Copying, faxing, answering phones, meeting minutes and agenda.· Monitor projects progress with daily reports. · Assist in suggesting cost reduction strategies.· Assist in planning, budgeting, and researching future projects. Zales Ann Arbor, MI Commissioned Sales Associate December 2005 to May 2006· Execute daily operations of maintaining clientele through mailings, establishing rapport and product knowledge. · Stock shelves, counters with merchandise· Remove and record amount of cash in register at end of shift.
· Calculate sales discount to determine price.· Keep record of sales and prepare inventory of stock.JC Penney Ann Arbor, MI Commissioned Sales Associate June 2004 to May 2005 · Sold jewelry, jewels and watches to new and former clients. · Executed daily operations of merchandising, cashiering, and educating customers on product knowledge. · Communicated with customers on sales floor and by phone.· Trained associates on effective sales techniques and established rapport with clients. · Increased sales productivity. · Processed inventory repairs. Education: Lawrence Technological University Livonia, MI MBA program September 2006- Present Eastern Michigan University Ypsilanti, MI Bachelors of Science Degree in Communications 2002· Relevant courses included organizational communications, speech criticism, public speaking, interpersonal communications, listening behavior, and technical writing. Other:
· Skilled with computer systems and software including MS Office, Word, Access, Outlook, Power Point, and Excel.
· Strong training skills.· Self-motivated and assertive.· Self-starting.· Goal-oriented strategist.
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